Note on Flash Sales and Discounts
On occasion we may have discounts or ‘flash sales’. If a discount code is required, we will communicate this to you either via email, our social accounts, website banners or anywhere else that the discount is advertised. The final sale price will be shown at checkout. Please ensure that the amount shown is what you expect, including the discount, before entering any payment information.
We hold the right to exclude items or to withdraw a discount price at any time. In the event of a flash sale, a discounted price will only be available for a limited time. Once this time has passed, the price will adjust and we are unable to honour any pre-existing or expired promotions.
The code 10OFF can be used until 11.59pm GMT on 31st December 2022.
Welcome to our privacy policy. Our goal is to build a network or community of people who are as passionate about skincare as we are. Our community comprises of those who follow and participate with Caroline Hirons’ blog and social activities and those who buy from our Shop Floor and Skin Rocks retail platforms.
The policy is the “Fair Processing Statement” for:
The Blog Site; Retail Sites are referred to as “Platforms”.
The Blog Site; and www.carolinehirons.com are operated by Caroline Hirons Limited (CRN 09131128) and www.skinrocks.com is operated by Skin Rocks Limited (CRN 11155429).
In order to utilise each of these Platforms and their services you may have to register with us by opening an account (Account). Each Platform will require a separate Account to be opened. The personal data we collect and the registration process is the same. As each platform offers different functionality or is hosted by a different company you have to register for each service. Please note that data is shared and from time to time either company will market to the customers and connections of the other. We ask for your express consent but notwithstanding that this is in the legitimate interest of both companies as the companies’ offering are complimentary and you are free to opt out.
Please note that the two companies are separate and each has separate ICO registrations; (ZA799464 Caroline Hirons Limited and ZB099465 Skin Rocks Limited). They are independent “data controllers”. Save for the Blog Site the processing of personal data by both companies is identical so the policy covers both companies. For the purposes of this policy reference to both companies will be to CH Ltd.
CH Ltd. respects your privacy and is committed to protecting your personal data. This policy informs you about how we look after your personal data when you interact with us (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. In particular, the policy includes how CH Ltd. collects and processes your personal data, including any data you may provide through this website when you sign up to our newsletter; purchase a product or participate in any ancillary activity through our website. Please note the following:
If you have any questions about this privacy policy or our privacy practices, please contact privacy@carolinehirons.com.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
Unless you share such with others on the Blog Site or you disclose to us on the Retail Sites details of allergies or products/ingredients that provoke or cause irritation skin we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
To open your Account |
(a) Identity (b) Contact |
Performance of a contract with you |
To process and deliver any order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) (c) to learn more about which products are popular so our offering can be enhanced. |
To publish and make available your participation on the Blog Site. |
|
(a) Performance of a contract with you (b) Consent (you have volunteered to participate) (c) legitimate interest – we can use your posts to improve our product selection and information |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (c) Marketing to you regarding CH Ltd. offering |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) (e) consent |
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) Consent |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. Please note that as the CH Ltd. offering relates to the choice and use of beauty products and provides ancillary information CH Ltd. may from time contact you with information that it considers maybe of interest to you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://shopfloor.carolinehirons.com/pages/cookie-policy
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data as follows:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We conduct due diligence on their systems and processes. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We are happy to disclose to you on request the identity of the third parties with whom we work. If a third party such as a comment sharing facilitator or an organiser of a promotion asks you to register then that party is a separate data controller solely responsible for handling your personal data.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your data: see [your legal rights] below for further information.
Our policy is:
By law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for seven years after they cease being customers for tax and regulatory purposes.
Any data you share with us which is not necessary for the above regulatory purpose (whether participation on the Blog Site or purchase or marketing preferences or otherwise) we will keep for six months after it is posted.
Most of the cookies we use are persistent and will expire between 30 minutes and two years, depending on their nature.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
If you wish to exercise any of the rights set out above, please contact us at store@carolinehirons.com
Text Marketing Terms and Conditions:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting in for our text marketing and notifications, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc", an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.