Return Policy

RETURN POLICY

We have a 14-day return policy on anything purchased via www.shopfloor.carolinehirons.com. Which means you have 14 days after receiving your item to request a return. To be eligible for a return your item must be in the same condition that you received it, unused, sealed and fit for resale.

HOW TO RETURN

To start a return, you can contact us at store@carolinehirons.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first contacting our customer care team will not be accepted. 

SHIPPING OF RETURNS

We are unable to take responsibility for shipping costs and lost packages. Please ensure all returned packages are sent with a trackable, insured service that provide you with proof of postage. We cannot take responsibility for any items lost or damaged in transit. Shipping costs are non-refundable.

You can always contact us for any return questions at store@carolinehirons.com.

FAULTY ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at store@carolinehirons.com to arrange a replacement. Please provide your order number (begins with #) and provide as much information as possible, including images so that we can resolve as quickly as possible.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer exchanges on items.

REFUND PROCESS
We will notify you once we’ve received and reviewed your return and advise if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, which should happen within 7 days from request. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at store@carolinehirons.com.

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