Shipping Policy

SHIPPING COSTS

 Please note that orders may take up to 10 days to be fulfilled following a new product launch. 

ORDER TRACKING

Once your order has been shipped, we will email you a tracking link so you can follow the status of your shipment.

Please note we are not able to ship to PO Box addresses.

VAT AND DUTIES

VAT rules vary from country to country; the price shown is dependent on the country you are ordering from. 

Customers in EU countries: On orders equal to or under €150, VAT will be charged at checkout and not on arrival into your chosen country. The VAT rate is dependent on the EU member state you are residing in, we encourage you to check this via the European Commission website.
If your order exceeds the value of €150, VAT and import duties will be charged upon importation into your country, by your chosen carrier. These charges are subject to the EU member state where the goods are being imported and out of our control.

International customers: VAT and import duties will be charged upon importation into your country. A handling fee may be applied by your carrier, which is out of our control. The speed in which these fees are paid will impact delivery of your order.

ORDER FULFILMENT

So that we can get your order to you as quickly as possible, our warehouse is shipping orders in real time. This means that once our warehouse has begun processing your order, your tracking information will be sent through imminently. We will not be holding orders for a period of time post sale launch, therefore if your order has shipped, we are unable to cancel it at this time. Should you wish to still return it, please check out our refund policy to see if you are eligible for a return.

Carrier/customs charges will be communicated to you by your selected carrier. The speed in which this payment is made may impact your delivery. Charges will be communicated to you by your carrier and are outside of CH Shopfloor’s control.

Orders are sent with a tracking link and require a signature at point of delivery. Please consider this when selecting a delivery address/location.

COUNTRIES WE SHIP TO:

Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greenland, Guernsey, Hong Kong SAR, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Oman, Poland, Portugal, Qatar, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam